Our Refund Policy

Facebook Ads Refund Policy

At Ongshon Digital, we strive to provide the best results through our Facebook advertising services. However, we understand that certain situations may require a refund. Please review our refund policy carefully before proceeding with our services.

Refund Eligibility

1. Ad Spend Refund:
   • If a refund is applicable, clients will receive only the unused ad spend amount (dollar cost), not the service/management fee.
   • The refund will be based on the remaining balance in the Facebook Ads account after deducting the amount already spent on running ads.
2. Non-Refundable Items:
   • Our service/management fees are non-refundable.
   • Any refund requests after the ad campaign has been fully executed will not be entertained.

Refund Process

• Refund requests must be submitted in writing via email to ongshon360@gmail.com
• Refunds will be processed within 3 business days after approval.
• The refunded amount will be sent through the original payment method or any agreed alternative.

Cancellation Policy

• If you wish to cancel an ongoing campaign, we will refund the remaining ad balance (dollar cost), but service fees will still apply.

Important Notes

• Ongshon Digital is not responsible for any changes in Facebook’s policies affecting ad performance or account suspensions.
• Refunds will not be granted due to dissatisfaction with ad performance since results depend on multiple factors like audience behavior, competition, and market conditions.

By using our services, you agree to this refund policy. If you have any questions, feel free to contact us