Refund Policy

Overview

Ongshon Digital provides digital marketing services. Due to the nature of digital services, refunds are subject to the conditions outlined below.

Eligibility for Refunds

A refund may be considered if:

• Payment was made accidentally.
• Duplicate payments were made for the same service.
• The purchased service cannot be delivered by our team.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Work has already started on the project.
• Advertising campaigns have been launched.
• Service has been completed or partially delivered.
• Results do not meet subjective expectations.
• Delays occur due to missing client information or required access.

Refund Request Process

To request a refund, please contact us with:

• Your name
• Payment details
• Order information
• Reason for the refund request

All requests will be reviewed on a case-by-case basis.

Refund Processing Time

Approved refunds are generally processed within 7–14 business days, depending on the payment provider and banking system.

Contact Information

For refund-related inquiries:

Email: support@ongshon.com

Website: https://ongshon.com