Delivery Policy

Digital Service Delivery

Ongshon Digital provides digital marketing services and digital solutions. No physical products are shipped or delivered.

Service Delivery Method

After successful payment:

• Our team will contact you via phone, WhatsApp, or email.
• Service execution will begin according to the selected package.
• Required access, files, reports, or deliverables will be shared digitally.

Delivery Time

Delivery timelines vary depending on the service purchased:

• Facebook Boosting Services: Usually within 1–24 hours.
• Meta Ads Management: Usually within 1–3 business days after receiving all required information and access.
• Other Digital Marketing Services: Delivery time will be communicated before the project starts.

Possible Delays

In some cases, service delivery may be delayed due to:

• Incomplete client information or missing access permissions.
• Payment verification issues.
• Technical problems with advertising platforms or third-party services.
• High service demand or public holidays.

If You Do Not Receive the Service

If you do not receive any update within the expected timeframe:

1. Check your email inbox, spam, or junk folder.
2. Verify that payment has been completed successfully.
3. Contact our support team for assistance.

Service Re-delivery & Support

If any deliverable, report, or service-related file is not received:

• We will resend the required files or reports.
• Our support team will assist you in resolving the issue.

Important Notes

• Services are provided only to the purchasing customer or business.
• Clients must provide accurate information and necessary account access.
• Unauthorized resale, redistribution, or misuse of our services is prohibited.

Contact Information

For any questions, support requests, or service-related inquiries, please contact us:

Email: info@ongshondifital.com